Overview
SimpliSent offers shipping insurance through EasyPost at a flat 1% of declared value, up to $5,000 per shipment. Coverage works with all carriers (USPS, UPS, FedEx) and applies to both domestic and international shipments.
| Declared Value | Insurance Cost |
|---|
| $100 | $1.00 |
| $250 | $2.50 |
| $500 | $5.00 |
| $1,000 | $10.00 |
How to Add Insurance
- Enter the declared value of your items when creating a label
- Check the insurance box during label creation
- The cost (1% of declared value) is added to your label total
- Coverage applies instantly once the label is purchased
Always declare the full replacement value of your items, not the sale price or depreciated value.
What’s Covered
- Lost packages that never arrive
- Damaged contents from transit
- Stolen packages (porch piracy)
- Domestic and international shipments
What’s Not Covered
- Coins, bullion, currency, tickets, negotiable documents
- Perishables (unless fire-related spoilage)
- Improper or insufficient packaging
- Cosmetic damage to packaging only
- Personal goods, gifts, samples, or promo items
- Consignments not tied to customer orders
- Prohibited or sanctioned destinations
- Losses due to war, nuclear events, or customs seizure
See the full EasyPost Shipping Insurance Policy.
Filing a Claim
Insurance claims are processed by EasyPost, our shipping infrastructure partner.
Deadlines
| Claim Type | Window |
|---|
| Damage | Within 30 days of label creation |
| Domestic loss | Between 15 and 60 days after label creation |
| International loss | Between 30 and 90 days after label creation |
Claims filed outside these windows are not eligible for reimbursement.
How to File
- Gather documentation: original receipt/invoice, shipping label with tracking number, photos of packaging and damage, customer statement (if theft or non-delivery), repair estimates (if applicable)
- Submit your claim through the EasyPost claims portal
- Provide claim details: tracking number, claim type (lost/damaged/stolen), package value, incident description, and contact information
- Upload your documentation as attachments
- Submit and track: you’ll receive a confirmation with a claim number and updates via email from EasyPost
Processing Timeline
- Initial review: 1-2 business days
- Investigation: 5-10 business days
- Decision: typically within 30 days
- Payout: 7-10 business days after approval
Claim Payouts
EasyPost issues payouts via:
- Direct deposit (bank transfer)
- Check (mailed to your address)
- Credit card refund (if applicable)
Denied Claims
Common reasons for denial:
- Missing or incomplete documentation
- Filed outside the eligibility window
- Item excluded from coverage
- Pre-existing damage unrelated to transit
- Declared value does not match proof of value
If denied, you can gather additional documentation and resubmit within 30 days of the denial.
Troubleshooting
Insurance not available?
- Package may exceed the $5,000 maximum
- Destination country may be restricted
- Item type may be excluded from coverage
Need help? Contact support for assistance with insurance questions.