Orders

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Adding Orders

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From Shopify

Once your Shopify store is connected, orders are imported automatically as they are placed. See Connect Shopify for setup.

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Manual Creation

1. Go to the Orders page and click New Order
2. Enter the customer’s name, shipping address, phone, and email
3. Add products with quantities, weights, and values
4. Save the order

Manual orders are useful for offline sales, wholesale, or phone orders.

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Order Statuses

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Order Actions

From the Orders page or an order’s detail page, you can:

• Create Label - generate a shipping label from the order
• Update Tags - organize orders by urgency, type, or campaign
• Delete Order - permanently remove an order

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Bulk Tools

Select multiple orders using the checkboxes to create labels in batches, apply tags, or delete in bulk.

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Fulfilling an Order

1. Go to the Orders tab and select the order
2. Review the order details (address, products, weight)
3. Click Create Label
4. Choose a carrier, service level, and parcel size
5. Confirm the rate and purchase the label
6. Print the label and attach it to the package
7. Schedule a pickup or drop the package at a carrier location

Once the carrier scans the package, the order moves from Processing to Shipped and tracking updates appear in the order details. If your Shopify store is connected, fulfillment status syncs back automatically.

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Related

• Create a Label - full label creation walkthrough
• Schedule a Pickup - arrange carrier collection for your orders
• Shopify Integration - how orders are imported