When creating an international shipping label, you must provide shipment-level customs data. This ensures your package clears customs smoothly.
Required Fields
Content Type
What you are shipping:
- Merchandise - items sold to a customer
- Documents - letters, contracts, or paperwork
- Gift - non-commercial shipment
- Sample - item sent for testing or review
- Returned Goods - goods being sent back to the country of origin
Non-Delivery Option
What happens if the package cannot be delivered:
- Return to Sender - package is shipped back (you may incur return costs)
- Abandon - package is disposed of at destination customs
If you select Abandon, you will not get the package back or receive a refund.
Incoterms
Who pays duties and taxes:
- DAP (Delivered at Place) - recipient pays duties/taxes on delivery (default)
- DDP (Delivered Duty Paid) - you prepay duties/taxes so the recipient pays nothing at delivery
Use DDP for a smoother customer experience, especially for high-value orders.
Duties Payer
- Sender - duties are prepaid
- Recipient - duties are collected on delivery
Additional Fields
Depending on the shipment, customs may also require:
- Declared value - replacement value of the goods
- HS Tariff Codes - classification codes for each product type
- Country of origin - where items were manufactured
Customs data is submitted to the carrier when the label is created. For USPS, customs forms are included in the label PDF. For FedEx and UPS, some destinations require a separate printed commercial invoice attached to the package. Check the carrier’s requirements for your destination before shipping.
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