How It Works
- Tracking numbers - every international label includes a tracking number valid across borders
- Customs checkpoints - shipments show additional scans when entering or exiting customs, which can add 1-5 days
- Delivery partners - some carriers (e.g., USPS) hand off to local postal services in the destination country; tracking may switch to the local system
Common Statuses
| Status | Meaning |
|---|---|
| Inbound into Customs | Arrived in the destination country, awaiting clearance |
| Customs Clearance Complete | Cleared customs, moving toward delivery |
| Awaiting Recipient Action | Recipient must provide payment or documents for duties/taxes |
| Delivered | Package handed to recipient or local postal service |
Tips
- Use the carrier’s tracking portal for the most up-to-date information
- Expect customs checkpoints to temporarily pause tracking updates
- Share tracking numbers with customers so they can check progress
- For high-value shipments, use DDP (Delivered Duty Paid) so recipients don’t face surprise charges
- Let customers know that international tracking may be slower than domestic
Related
- Create International Orders - how to create international shipments
- Shipment Customs - customs fields including Incoterms (DAP/DDP)
- Shipping Insurance - protect international shipments against loss or damage