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How to Connect

Your Shopify store is connected during the SimpliSent onboarding flow when you first create your account. You’ll enter your store URL and grant the required permissions as part of signup. If your store becomes disconnected, you can reconnect from Settings > Integrations. Once connected, your orders and products are imported automatically.

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What Gets Imported

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Orders

Shopify orders appear in SimpliSent as they are placed. Each order includes:
  • Customer name, shipping address, phone, and email
  • Products, quantities, weights, and declared values
  • Tags applied in Shopify
Orders appear in the Orders tab where you can create labels, apply tags, track status, and use bulk tools.

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Products

Product titles, variants, and weights are imported so you can assign them to parcel sizes during order-based rate setup.
All products must have a weight set in Shopify. Products without a weight cannot be used for rate calculations or accurate label pricing.

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Manually Syncing

Orders and products import automatically, but if you need new data immediately:
  • Sync Orders - pull the latest orders from Shopify now
  • Sync Products - pull the latest product data now
Both options are available from the Shopify store card on your dashboard.

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Managing the Integration

From the Shopify store card on your dashboard:
  • Disconnect - remove the Shopify connection
  • Reconnect - re-link a disconnected store from Settings > Integrations

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Next: Set Up Order-Based Rates

Once your store is connected, set up order-based rates for your Shopify checkout.

Set Up Order-Based Rates

Calculate rates from your products and sync them to your Shopify checkout.

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Troubleshooting

  • Connection failures - make sure your store URL is correct and includes .myshopify.com
  • Permission errors - reinstall the app and grant the required permissions
  • Sync delays - orders may take a few minutes to appear; use the sync button to pull immediately